Refund and Cancellation Policy

Effective

15 August 2026

Last updated

15 August 2026

In short

• Your IDRS score is free, so there is never anything to refund for it.
• You buy inside the app, so Apple and Google take the payment — and they, not us, process refunds.
• Ask them first: Apple at reportaproblem.apple.com, Google Play in your order history. Then email us and we will back you up.
• Cancelling stops the next charge; it does not refund the current one. You keep access until the 3 months you already paid for end.
• Charged twice, charged after cancelling, or paid and couldn’t use it? Email contact@goglux.in — we will support the request in writing.
• Nothing here takes away your rights under the Consumer Protection Act, 2019.

This policy sits alongside our Terms and Conditions and expands section 12 of them. If the two ever disagree, the Terms govern.

1. What you are paying for

₹399 is not a trial and not an introductory rate — the renewal costs the same as the first period, about ₹133 a month. Prices are in Indian Rupees and include applicable taxes as displayed by the app store at the moment of purchase.

We never paywall the response to a higher-risk score. Your score, your band and the general next steps that come with it — including any prompt to see a doctor and get a confirmatory blood test — are free, so no purchase is ever required to find out where you stand.

2. Who handles refunds

Every purchase is made inside the app through the Apple App Store or Google Play, under their terms. They take the payment, they hold the billing relationship, and they decide and process refunds under their own policies. We never receive your card, UPI or bank details, and we cannot reverse a charge on our side.

That is not a way of passing you around. It means the fastest route to your money is the store, and our job is to answer them promptly and honestly when they ask us about your case. Email us and we will do exactly that — see section 5.

3. How to request a refund

3.1 Apple App Store (iPhone, iPad)

1. Go to reportaproblem.apple.com and sign in with the Apple Account used for the purchase.
2. Find the Glux purchase, choose “Request a refund”, and pick the reason that fits.
3. Submit. Apple reviews the request and tells you the outcome by email.

You can also do this from Settings → your name → Media & Purchases → View Account → Purchase History on your device.

3.2 Google Play (Android)

1. Open the Google Play Store app, tap your profile picture, then Payments & subscriptions → Budget & history.
2. Find the Glux order and tap Request a refund — or use Google’s refund request form.
3. Google reviews the request and emails you the outcome.

Google’s self-service window is short — typically the first 48 hours after purchase. After that the request may be routed to us, and we answer it.

3.3 Tell us too

Whatever the store decides, email contact@goglux.in with the store you bought from, the date, and what went wrong. We acknowledge within 48 hours. If your case is one of the ones in section 5, we will write to the store in support of it.

4. Cancelling is not the same as a refund

Cancelling and refunding are two different things. Cancelling stops future charges. It does not refund a charge already made.

• To cancel, use your App Store or Google Play account settings — subscriptions live there, not in Glux.
• Deleting the app does not cancel a subscription. Neither does deleting your Glux account. Cancel in the store, or the renewal will keep charging.
• Cancellation takes effect at the end of the 3-month period you have already paid for — you keep full access until then, and you are not charged again after that.

Cancel at least 24 hours before a renewal date; the stores process renewals in advance and a cancellation made too late may not stop that cycle’s charge.

5. When we will back your refund request

In these situations, email us and we will back your refund request to Apple or Google in writing — and where the store instead sends the decision to us, we approve it:

• A duplicate or accidental charge — you were billed twice for the same thing, or billed for something you never bought.
• Billed after you cancelled — you cancelled in time and a renewal went through anyway.
• You paid and could not use it — a fault on our side meant your purchase never unlocked, and we could not fix it in a reasonable time.
• An unauthorised purchase — someone else, including a child, bought it on your account without your permission.
• We withdrew what you paid for — see section 9.

Please tell us within 30 days of the charge where you can. Later than that is still worth emailing — we will still look, and any legal right you have is unaffected by this timeframe.

6. When a refund is usually not available

Except where refusing would breach applicable law, amounts already paid for a period you have started are non-refundable. In practice that means:

• Changing your mind well into a paid period. The ₹399 covers 3 months of access that has been available to you from the first day of that period.
• Partial periods. Cancelling part-way through a 3-month period does not produce a pro-rata refund of the unused weeks; access continues to the end of the period instead.
• Not using it. An unused subscription is still an active one — cancel it to stop the charges.
• Not liking the plan the AI generated. Email us first. The plan is AI-generated general wellness guidance (see our wellness disclaimer), and we would rather fix it than have you stuck with something that does not fit.
• Outcome expectations. Glux does not promise any health result, so a refund cannot be based on one not occurring — nothing to that effect was ever promised.

These are our defaults, not a wall. Apple and Google can and sometimes do grant refunds outside them, and we do not object when they do.

7. How long a refund takes

Refunds are issued by the store, to the original payment method, on the store’s and your bank’s timelines — typically a few business days, and up to around 30 days for some payment methods in India. We have no ability to speed that up or track it, because the money never passed through us. Apple and Google both email you when a refund is approved; that email is the record to keep.

When a refund is granted, the access it paid for ends — usually immediately or at the end of the current period, depending on the store.

8. When a subscription ends, and locked accounts

When your subscription ends — because you cancelled, or because a renewal payment failed — your account is locked once the period you paid for runs out. Locking is not a charge and it does not create a refund entitlement: the 3 months you paid for were delivered in full.

Your data is not deleted when your account locks, and payment is never required to exercise your data rights. Whether or not you have an active subscription, you can email contact@goglux.in at any time for a copy of your data, a correction, or deletion of your account and its data. We will never ask you to pay, subscribe or renew to do any of that. See the Privacy Policy.

9. If we withdraw something you paid for

We are building in public and features can change. If we discontinue or materially remove a paid feature you have already bought, we will give reasonable notice and handle any resulting refund fairly and in line with applicable law — including asking the store to refund the unused portion of what you paid.

10. Your rights under Indian consumer law

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or any other applicable consumer law, and nothing in it is a waiver of those rights. Where a term of this policy conflicts with a right the law gives you, the law wins.

You may also have rights under Apple’s and Google’s own terms, which apply to your purchase independently of this policy.

11. Contact and grievances

Email contact@goglux.in with your store, the purchase date and what happened. A real person reads it.

For a formal complaint, our Grievance Officer is Marimuthu, reachable at the same address. We acknowledge within 48 hours and aim to resolve within 15 days, as set out in section 21 of the Terms.