Your data
Delete your account
Two ways to do it, no charge either way, and 30 days to change your mind.
Don’t have the app installed?
Email us from the address on your account and we’ll take it from there.
contact@goglux.inOption 1 — in the app
- Open Glux and sign in.
- Go to the Account tab.
- Tap Delete my account and confirm.
You are signed out on every device straight away, and the countdown described below starts.
Option 2 — by email
Email contact@goglux.in from the email address on your account and ask us to delete it. We confirm the request is genuinely from you before acting on it, so please reply to that confirmation — we will not delete an account on an unverified request.
This route works even if you have uninstalled the app, if your account is locked, or if you simply prefer email. We acknowledge within 48 hours.
What happens next
- We flag your account for deletion immediately and sign you out everywhere.
- The account stays flagged, and unusable, for 30 days.
- At the end of those 30 days your personal data is permanently erased.
Changed your mind? Just sign in again within the 30 days. The flag clears, nothing is erased, and your account carries on exactly as before. The window exists so a mistaken tap — or someone else reaching your unlocked phone — doesn’t cost you your history. If you would rather not wait it out, email us and we will erase everything sooner.
What is deleted, and what we keep
| Data | What happens to it |
|---|---|
| Your account, name and email address | Deleted, including your sign-in identity with our authentication provider |
| Your questionnaire answers, scores and risk bands | Deleted |
| Your 90-day plan | Deleted |
| Your progress logs and reminders | Deleted |
| Purchase and tax records | Kept only as long as tax and accounting law requires. These sit with Apple, Google and our billing provider, not in your Glux account |
| Aggregated, de-identified records | Kept. They cannot be linked back to you |
| Backups | Purged on their normal rotation shortly after the 30 days, and never restored to bring an account back |
Two things worth knowing first
Deleting your account does not cancel your subscription. Subscriptions live with the App Store or Google Play, so cancel there as well — otherwise the renewal keeps charging. See our Refund and Cancellation Policy.
If you want a copy of your data, ask before you delete. Email contact@goglux.in and we will send it. Once the 30 days elapse the data is gone and we cannot produce a copy afterwards.
It never costs anything
Deletion is free, it does not require an active subscription, and it stays available if your account is locked because a subscription ended. We will never ask you to pay, subscribe or renew in order to delete your data or get a copy of it.
Questions
Full detail — including retention periods and your rights under India’s DPDP Act, 2023 — is in our Privacy Policy (§10). Anything unclear, email contact@goglux.in.